If something doesn’t add up between you and Izzi Casino, we follow a clear, step‑by‑step procedure to review the matter quickly and fairly. Below you can see every available stage of our dispute pathway.
To report a service issue, contact our dedicated support team at support_cr@izzicasinox.com. We aim to handle all complaints promptly, transparently, and with regular updates.
Send your complaint through the official channels listed on our website. Include relevant details (dates, game IDs, screenshots if available) to help us investigate thoroughly.
Our customer support team is your first point of contact. If the case can’t be resolved immediately, it will be escalated to senior management for a deeper review.
If the issue remains unresolved after our internal assessment, you may refer it to an independent third party, regulator, or licensor, as indicated on our official platform.
For disputes about game outcomes, the records stored on our servers — including system logs and transaction data — are final and binding. If results shown on your device differ from the server, the server outcome prevails.
We will contact you about your complaint or dispute using the details linked to your account. Please keep your contact information current to avoid delays.
All terms, conditions, and legal interpretations related to your interaction with Izzi Casino are governed by the laws of Costa Rica. If a dispute cannot be settled internally, both parties agree that any legal proceedings or arbitration will occur exclusively within Costa Rica under its applicable legal framework.