If a disagreement or misunderstanding arises between you and Izzi Casino, we provide a clear, step-by-step path to reach a fair outcome as quickly as possible. Below you’ll find every available route to resolve disputes effectively. We’ll acknowledge your request, keep you updated throughout, and close the case only after delivering a final response.
If you need to report an issue with our services, contact our dedicated support team at [email protected]. We aim to process all complaints promptly and transparently. To speed things up, include your username, date/time, game or transaction IDs, and screenshots where available.
Send your complaint via the official contact methods listed on our website. Share all relevant details so we can conduct a thorough review and verify the facts.
Our customer support team is your first point of contact. If the issue can’t be resolved immediately, it will be escalated to senior management for further assessment.
If, after our internal review, the matter remains unresolved, you may refer it to an independent third party, regulator, or licensor, as indicated on our official platform.
For disputes concerning game outcomes, records stored on our servers — including system logs and transaction data — are final and binding. If your screen display differs from the server data, the server result prevails.
We will contact you about your complaint or dispute using the details linked to your account. Please keep your contact information up to date to avoid delays.
All terms, conditions, and legal interpretations of your interaction with Izzi Casino are governed by the laws of Costa Rica. If a dispute cannot be settled internally, both parties agree that any legal proceedings or arbitration will take place exclusively within Costa Rican jurisdiction, under the applicable legal framework there.