Privacy Policy

This privacy notice for https://izzicasinox.com (the "Website", "We", "Us", "Company") is administered by the Company.

This policy explains how Izzi Casino handles your personal data collected through your membership, your use of our Izzi Casino-branded websites and mobile apps, and other interactions with us. We are committed to safeguarding the information we hold about you and to using, storing, and disclosing it in line with applicable privacy laws and this notice.

1. Using the Website

By accessing the Website, you agree to this privacy policy. Izzi Casino may update this notice from time to time and can make changes by posting them here. Updates take effect upon publication. Your continued use of the Website means you accept the revised terms. This policy does not cover third‑party sites we do not control that may be linked from our pages.

2. Personal information we collect

Izzi Casino may collect the following information about you:

  • Name
  • Email address
  • Preferences you choose to provide
  • Date of birth
  • Nationality
  • Residential address
  • Identification number
  • Government-issued documents
  • Location data
  • Device information
  • IP address

We obtain data through, among other things:

  • Registration forms on the Website
  • Communications with our customer team

3. Why we collect your data

Izzi Casino collects data lawfully for purposes such as:

  • KYC identity verification
  • Managing marketing subscriptions
  • Processing registration requests
  • Improving our products and services
  • Security, risk management, and compliance
  • Account administration
  • Enhancing user experience
  • Marketing communications (email, SMS, phone)
  • Analytics, statistics, and reporting
  • Handling complaints and inquiries
  • Tax and record-keeping obligations
  • Meeting legal and regulatory requirements
  • Fraud detection and prevention
  • Establishing, exercising, or defending legal claims
  • Recruitment and talent acquisition

If you choose not to provide certain details, we may be unable to deliver services or respond to your requests.

By using Izzi Casino, you consent to the processing described in this policy where your consent is the applicable legal basis.

4. Direct marketing and opting out

We may use your details to share offers and updates. You can unsubscribe at any time by contacting support_cr@izzicasinox.com.

Service and account notifications may still be sent even if you opt out of marketing.

5. Managing your information

Izzi Casino takes steps to keep your information accurate and secure. We retain it only as long as necessary for the purposes set out here and as required by law.

Data that is no longer needed will be securely deleted or anonymized.

6. Data security

Transmitting information over the internet carries risks. Once we receive data, we protect it with SSL encryption and restricted access controls.

Employees are bound by confidentiality. You are responsible for safeguarding your login credentials.

7. Access to your data

You may request access to your personal data through your account or by emailing support_cr@izzicasinox.com. In limited cases, we may refuse a request where permitted by law and will explain why.

8. Deleting your data

You may ask us to erase your information by contacting support_cr@izzicasinox.com, unless we must keep it to meet legal or regulatory duties.

9. Contact

For questions, updates, or complaints, reach us at support_cr@izzicasinox.com or via live chat.

10. International transfers

Your information may be processed in jurisdictions with different privacy rules. We implement appropriate safeguards to protect your data.

11. Legal bases for processing

  • Performance of a contract: Required to deliver our services.
  • Legitimate interests: For operational needs while respecting your rights.
  • Consent: Where you have explicitly agreed.
  • Legal obligations: To comply with applicable laws.

12. Supervisory authority

If you believe your rights have been infringed, you may lodge a complaint with a data protection authority, such as the Office of the Privacy Commissioner of Canada, or your local regulator.

13. Changes to this policy

Izzi Casino may update this notice at any time. We will post changes on izzicasinox.com. Please review it regularly.